BOOM! BAG™ (Cosmetic)

Hello and thank you for your review!! We're so sorry to hear Bright has not been the best fit thus far. We do have a few product and application tips to offer. Have you by chance, tried massaging the tube? One reason we created Bright with this soft tube is so that not only can every drop be accessed (as product can settle at the bottom or on the sides), but also just in case the product had some clumps that a little massage could help break up, restoring Bright to its smoother state. Let us know if that works out for you If not, we can look into either a replacement or a refund. At this time, I would just like to share with you some tips we have for any first-time user of Boom Bright Mascara ♥ Boom Bright is designed to be easy to apply in every way. Here are a few tips to get you started… Before you apply mascara: Keep in mind that Boom Bright should always be your last step. Apply your moisturizer, Boomsticks or any other cosmetics first, then finish your look with Boom Bright. If you’re applying a moisturizer, keep it light when you’re using Boom Bright. Oil is a natural makeup remover, so avoid heavily applying Boomsilk or other oil-based moisturizers around your eyes when using Boom Bright. We suggest using Boom Gold because it’s the lightest moisturizer in the Boom line. Love using Boomstick Glimmer as an eyeshadow? Be sure to dab it on before applying your Boom Bright mascara. Step #1: Ready to apply mascara? Do this first: Twist the cap off and swirl the brush inside the tube to coat the brush with a smooth, even layer of mascara. Important note: Do not pump the brush. This allows air inside your Boom Bright tube and dries out your mascara. If you’ve been using Boom Bright for a while, you can squeeze the tube from the bottom, like a toothpaste tube, to get the most mascara out. Step #2: Apply your first coat: Give your lashes a light coat of Boom Bright to lengthen, define and separate. Go for a smooth, even application on all your lashes. Boom Bright comes with a medium-sized silicone brush that makes it easy to apply. Hold the slightly tapered brush vertically for easy application to the inner and outer corner lashes. Step #3: Apply a second or third coat as you like: Boom Bright is designed to be a buildable formula, so you can easily apply more coats as desired. We suggest experimenting by applying a second coat of Boom Bright—or even a third—until you see the level of definition and drama you want. For more details on Boom Bright, check out: https://www.boombycindyjoseph.com/pages/boom-bright-homepage Please let us know if we can be of further assistance at info@boombycindyjoseph.com or please visit our Returns Portal on the website with your order number handy. https://boombycindyjoseph.loopreturns.com/#/ All the best!