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Have Questions?
Click on some of the most frequently asked questions below to see if we have your answer.
Questions about Boom products
Go for what attracts you the most.
If you want something shiny and playful, go for Boomstick Glimmer. If you want a multi-purpose cosmetic that makes you glow in just two minutes, go for Boomstick Color. Or, if you’re just looking for a very good moisturizer, go for Boomsilk—it comes in two, four and eight ounces. Boomstick Trio, our most popular product, includes Boomstick Color and Boomstick Glimmer as well as Boomstick Glo, our compact moisturizer. With the Trio, you get the best of both worlds: makeup and skincare!
Foundation was designed to even out your skin tone. However, you may have heard us say that powder-based foundation is not ideal for skin with natural texture. (Powder foundation, blush, bronzer or eyeshadow can accentuate fine lines and wrinkles!)
If you’re planning to use a foundation, we suggest you choose one that's cream-based and matches your skin tone exactly. Apply a small amount to your face and compare it to the bare skin next to it. If you can’t tell the difference, you've found your match!
Here's how to use foundation with Boom products: Start with a moisturizer like Boomsilk, Boomstick Glo or Boom Cotton as a primer. Then, after your moisturizer has had a few minutes to do its work, apply your foundation over it. To wear Boomstick Trio with foundation, dab on Boomstick Glo first and allow to absorb for a few minutes. Next, apply your cream-based foundation and let it dry. Then, finish your look with Boomstick Color or Boomstick Glimmer. See more details about how to apply Boomsticks in our 10-minute makeup guide.
Absolutely. Boomstick Color was designed with a formula sheer enough to allow your own beautiful skin tone to shine through.
Experiment with different amounts of Boomstick Color to achieve a radiant, healthy glow, customized specifically for you. The best way to know for sure is to try it for yourself!
We guarantee all of our products—if you are not satisfied for any reason, you can return or exchange any item within 60 days of purchase.
You can see all the details about our return policy here.
Boomstick Color may not last all day—and that’s a good thing.
We use very light pigment in this product to look natural, like your own beautiful skin.
If we put more pigment in Boomstick Color, it might last longer... but lose its natural look and appear more cosmetic.
The glowing, natural look of Boomstick Color can be refreshed whenever you like.
One fun aspect of reapplying is adding color and a silky sheen that makes your skin look alive and invigorated all day.
Boom is not sold in any retail stores.
If you’re concerned about buying cosmetics online, read on…
First, we want you to know that we stand behind our products! If you’re not completely satisfied with any product, you can return or exchange it within 60 days of purchase. Check out our return policy for more details.
Second, we packed our website with all kinds of information about our products.
Check out the Boom Store and our blog where you can watch videos, read about each product and check out all the ingredients.
We guarantee that all of our products and ingredients are cruelty-free and have not been tested on animals.
Also, our products are made without phthalates, parabens, binders or added ingredients.
We are very proud of the quality of our products and take great care with selection and manufacturing.
If you have any questions, just reach out to us by email, live chat or phone!
Your Boom is made with pure ingredients under stringent guidelines so it reaches you in peak condition.
We suggest ordering your Boom when needed to minimize storage time, then keeping any unopened Boom in a cool, dry place until you’re ready to use it.
On the bottom sticker of Boomstick Golden Peach, Boomstick Peony Pink and Boomstick Rose Nude, you'll find an expiration date.
For safety, once the expiration date passes, it’s best to say goodbye.
All other Boom products have a shelf life, which is how long they will last, sealed and unopened:
Cosmetics
Boom Bold 12 Months
Boom Bright 12–18 Months
Boom Brow 12–18 Months
Boom Gloss 12–18 Months
Boomstick Color 24 Months
Boomstick Glimmer 24 Months
Moisturizers & Skincare
Boom Calm 12–18 Months
Boom Clean 24 Months
Boom Cotton 12 Months
Boom Gold 12–24 Months
Boom Nectar 12 Months
Boom Scrub 24 Months
Boomsilk 12 Months
Boomstick Glo 12 Months
Boom Sun 24 Months
After you open your Boom, the PAO (Period After Opening) will tell you how many months your Boom will last:
Cosmetics
Boom Bold 6 Months
Boom Bright 6 Months
Boom Brow 6 Months
Boom Gloss 12 Months
Boomstick Color 12 Months
Boomstick Glimmer 12 Months
Moisturizers & Skin Care
Boom Calm 6 Months
Boom Clean 12 Months
Boom Cotton 6 Months
Boom Gold 12 Months
Boom Nectar 6 Months
Boom Scrub 12 Months
Boomsilk 6 Months
Boomstick Glo 6 Months
Boom Sun 24 Months
The PAO is listed on the label on a symbol that looks like an open jar.
For example, Boomsilk’s PAO reads “6 M.” That means it will last six months once open.
You can also prevent contamination after you open your Boom by using a clean utensil or clean, dry hands when applying a product.
BOOM! now has sunscreen…so you can have fun in the sun without concern about painful sunburn or long-term effects.
Boom Sun provides SPF 30 broad-spectrum protection against sun and blue light damage while nourishing your skin safely and gently.
With a lightweight liquid formula similar to facial oil, Boom Sun pairs great with all Boom moisturizers. We recommend applying your moisturizer first, allowing it to absorb, then applying Boom Sun at least 15 minutes before sun exposure.
If you’re also applying cosmetics, allow Boom Sun to set for a few moments, then apply makeup on top.
We think you’re going to love your products! But if you aren’t completely satisfied with anything, you can return or exchange the item(s) within 60 days of purchase.
You can see all the details about our return policy here. More questions? Just reach out—our customer service team is happy to help!
Returns and exchanges are not available with free gift promotions.
Questions about shipping
Within the continental United States, standard flat rate shipping is $4.95 and delivered after 4–8 business days in transit. Express flat rate shipping is available for $14.95 with delivery in 2-4 business days. You’ll receive your tracking number as soon as your order ships.
As a smaller business, BOOM! does not have access to the bulk shipping rates that much larger companies do. In order to offer “free shipping” to the customer, many companies build the cost of shipping into their product prices. We have considered this as well, but rather than raise prices on our products to offer “free shipping,” we choose to leave the shipping charges transparent.
Please know that we process and ship orders as soon as possible. We continuously monitor for unseen delays and update delivery estimates on our checkout page accordingly.
Please allow 1–2 business days for your order to process and ship, and then allow for the full estimated delivery window for receipt.
During the holiday season, orders may take up to 5 business days to process and ship. Thank you for your patience and understanding.
Our product subscriptions offer convenience and savings with every order. Here's what you need to know:
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Discount: Enjoy 10% off all subscriptions.
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Clean Beauty on Your Terms: Receive high-quality, clean beauty products tailored to your schedule.
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Flexible Delivery: Choose to receive your products every 1, 2, or 3 months.
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Automatic Delivery: Your essentials are delivered automatically, so you never run out.
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Manage Anytime: Easily edit, pause, or cancel your subscription at any time.
Shipping to Canada
Orders to Canadian addresses are shipped from Toronto via Canada Post. Shipping is a flat rate of $7 CAD.
You can choose Shop Boom Canada from the popup on our store page, or select CAN in the REGION section at the bottom of any Boom page to shop in Canadian dollars.
Shipping to UK
Orders to the following regions are shipped from UK with Amazon and Royal Mail:
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British Forces
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England
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Northern Ireland
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Scotland
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Wales
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Jersey
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Guernsey
Other Regions Outside the U.S.
We are happy to ship to many additional regions!
Shipping costs may vary as we do not offer a flat rate, but you will be able to review the total cost before completing your order.
Import duties and taxes
Customers outside our local delivery areas (US, CA, UK) will pay applicable import, duty, and Customs fees as determined by your local government. For some countries, these charges are collected at checkout.
Please carefully read all messages at checkout to determine whether duties and taxes are pre-paid or due to the carrier upon delivery.
Since BOOM! does not set these fees, we are unable to provide an estimated amount. Orders are shipped from the U.S. and delivered to most countries in two weeks.
BOOM! does not offer refunds on international orders refused due to unpaid import-related costs.
Order tracking
Questions about your shipment’s status? You can track your order through your shipping confirmation email. If you need additional help, please reach out to our customer service team and they will be happy to assist.
Questions about beauty
A quick word about dark circles: a lot of us have them, and many of us are concerned about them.
Our #1 piece of advice: before you start trying to hide your dark circles, try to find out what’s causing them. Consult your physician. They might be caused by diet, allergies, lack of sleep—all kinds of things.
It’s funny because when our founder, Cindy Joseph, was a makeup artist in the 80s, she used to give her models dark circles on purpose! This smokey eye look was considered sexy—so you don’t have to feel bad about your dark circles!
But if you do want to hide them, we recommend you skip the concealer. It allows you to hide the circles, but you end up adding texture to your skin.
Instead, we suggest using a very light, creamy foundation. (That is until you get into agreement with how beautiful dark circles really are!)
If you’re looking to become a model—go for it, baby! This is how you do it...
Get a couple of very simple photos: a headshot and a full-body shot. You can take them yourself or have a friend take them; you don’t need to spend tons of money on a professional photographer.
Wear very little makeup, don’t dress up and don’t pose. Be happy, be yourself... and smile!
Then, visit the websites of modeling agencies you’d like to submit to, find out how to submit your photos, then send them in. That’s it!
If they give you a call, maybe something will happen. If they don’t, you say, “Oh well!” and keep on walking through life being your amazing self.